Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have created your reservation.
Cancellation |
Enjoy Free Cancellations upto 6 hours before the Booking startIf the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire booking fee will be charged as cancellation fee. Enjoy Unlimited Free Booking ModificationsPlease reach out to us or use the app if you would like to modify your booking. We allow unlimited free re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if the modification is done in the last 6 hours from booking start time. Keep Zooming! |
Reschedule before start # |
Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 6 hours from booking start time. |
Extension post start # |
For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable |
Shortening post start |
No charges or refunds applicable |
Shortening/Rescheduling within 24hrs of booking start or booking end. |
Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking. |
Late Return |
Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee. |
Pricing plan change |
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis. |
Free Kilometres |
The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen. |
Minimum Duration |
The minimum booking duration for which the prices will be charged is 4 hours. |
Note: Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.
If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.
Payments by Members shall be made with his/her credit card or debit card. The Member is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Member is solely responsible for any associated bank or credit card charges or fees. Member may be charged a processing fee for a declined credit or debit card payment. In the event the Member defaults on any payments, Zoomcar is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, Zoomcar may utilize third parties to collect amounts owed to Zoomcar by a Member. With all fees mentioned above, Zoomcar reserves the right to prohibit a Member from making a subsequent reservation until all outstanding fees in the Member's account have been paid in full. In the event a fee is incurred, Members will receive an email invoice from Zoomcar that will have detailed payment instructions
Zoomcar provides full wrap unlimited third party liability insurance without a maximum cap. If member is involved in an unintentional/non consequential incident/accident (including but not limited to a collision or misuse of the vehicle) Member will be responsible for a standard insurance deductible payment of up to ₹ 10,000. The Member will be obligated to pay the repair cost up to ₹ 10000. The payment owed will be deducted from the security deposit, if any. Should the security deposit not cover the payment (in the case the Member has accrued late return, excess km, etc charges) the balance of the payment owed shall be payable by the Member separately as an additional outstanding.
By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement. Zoomcar reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member log-on to the Zoomcar website, or by email to the Member's email address provided to Zoomcar in the Member's application or most recently provided to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on Zoomcar's website.